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Home / Technical Support

Technical Support

With over 20 years of advanced development in biotechnological products, Genetica has become a reference company in the industry.

Our solutions address environmental, agricultural, veterinary, and cosmetic demands. Additionally, we are always ready to answer any questions and provide support to our customers whenever needed.

Technical
Support

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Hours of
operation:
Monday to Friday, from 08:00 to 12:00 and from 13:30 to 18:00

Technical videos

Genetica Bioscience offers short and concise training videos on various aspects of the technical support process. Identify which one can help you resolve your questions.

We regularly publish new videos for different user levels—from basic to technical.

Video 001

Frequently Asked Questions

  • Effluents

    • How can I determine if the membranes are contaminated or not?

      The propensity for membrane fouling is assessed by monitoring the pressure drop across the membranes, known as transmembrane pressure (TMP), and the recovery rate. High TMP values and a low recovery rate indicate that the membranes are dirty and need cleaning.

    • How can SRT be controlled in an MBR system?

      In an MBR system, no solids can pass through the membrane and hence the SRT is defined only by wasted solids. The SRT can be controlled by periodically discharge some of the solids (sludge) from the process.

    • What are anoxic processes?

      Anoxic processes are those in which nitrate (NO₃⁻) is biologically converted into nitrogen gas in the absence of oxygen (i.e., denitrification).

    • What are facultative processes?

      Facultative processes are biological treatment processes where organisms can operate in the presence or absence of molecular oxygen.

    • What are the advantages of MBR compared to conventional activated sludge processes (CAS)?

      As a wastewater treatment technology, MBR (Membrane Bio Reactor) is considered superior to conventional activated sludge processes (CAS), where a membrane replaces the secondary clarifier to separate the effluent from the activated sludge. The main advantages of MBR technology over conventional activated sludge processes are:

      1.Smaller aeration tank and space requirements: Due to higher suspended solids concentrations and greater volumetric loading rates.

      2.Lower sludge production.

      3.Improved effluent quality: Due to membrane filtration.

    • What are the sources of wastewater?

      There are mainly two sources of wastewater:

      Domestic and non-domestic sewage.

      Domestic sewage includes all wastewater generated from residential communities, public restrooms, hotels, condominiums, restaurants, schools, hospitals, and other health centers. Non-domestic sewage involves industrial wastewater, stormwater, surface runoff, pool water, automotive garages, and cleaning centers.

    • What are the typical biological processes for wastewater treatment?

      Suspended-growth processes
      Attached-growth processes
      Combined processes
      Lagoon processes

    • What does advanced treatment refer to?

      Removal of dissolved and suspended materials remaining after normal biological treatment when required for various reuse applications.

    • What drives wastewater treatment?

       Human health protection
      Pathogens
      Chemicals
      Environmental Protection
      BOD and COD
      Nutrients (e.g., N and P)
      Metals
      Endocrine disrupting compounds (EDCs), pharmaceuticals, and personal care products (PPCP)

      Recover useful products
      Water (grey water, aquifer recharge, potable water)
      Treatment chemicals (e.g., lime)
      Energy (e.g., methane and hydrogen)
      Fertilizer

    • What is a typical sludge treatment method?

      Typically, anaerobic digestion (methanogenic treatment) is being implemented for sludge treatment. This can be performed under two different temperature conditions:

      Mesophilic (about 35°C)

      Thermophilic (50-60°C)

      It is critical to control the pH between 6.5 to 7.5 (for methanogens). The purpose of sludge treatment is to reduce the volume of waste activated sludge (WAS) for disposed. The process can generate both desirable gases (e.g., CH4) and undesirable gases (e.g., H2S).

    • What is advanced primary treatment?

      Advanced primary treatment refers to the enhanced removal of suspended solids and organic matter from wastewater, typically achieved through the addition of chemicals and/or chemical filtration.

    • What is Biological Oxygen Demand (BOD) and Chemical Oxygen Demand (COD)?

      BOD (Biological Oxygen Demand): BOD is the amount of oxygen required by aerobic microorganisms to decompose the organic material in a given water sample at a specified temperature over a certain period of time.

      COD (Chemical Oxygen Demand): COD is a measure of the oxygen required to oxidize both soluble and particulate organic matter in water using a strong oxidizing agent.

    • What is biological wastewater treatment?

      Biological wastewater treatment involves the removal of dissolved and particulate Biological Oxygen Demand (BOD) and the stabilization of organic matter present in the water using various microorganisms. These microorganisms are responsible for oxidizing dissolved and particulate carbonaceous organic matter into mineral constituents of CO₂ and H₂O, as well as additional biomass.

      v1 (material orgânico) + v2O2 + v3NH3 + v4PO43- → v5 (novas células) + v6CO2 + v7H2O

      Where vi= the stochiometric coefficient

      v1 (organic material) + v2O2 + v3NH3 + v4PO43- → v5 (new cells) + v6CO2 + v7H2O

      vi = stoichiometric coefficient.

    • What is nitrification and denitrification?

      Nitrification: A two-step biological process by which ammonia (NH₄⁺) is first converted into nitrite (NO₂⁻) and then into nitrate (NO₃⁻).

      Denitrification: The biological process by which nitrate (NO₃⁻) is converted into nitrogen gas (N₂) and other final gaseous products.

    • What is preliminary treatment?

      Preliminary treatment involves the removal of constituents from wastewater, such as rags, sticks, floatables, sand, and grease, that can cause maintenance or operational problems in treatment processes and auxiliary systems.

    • What is primary treatment?

      Primary treatment involves the removal of a portion of the suspended solids and organic matter from wastewater.

    • What is secondary treatment with nutrients?

      Secondary treatment with nutrients refers to the removal of biodegradable organics, suspended solids, and nutrients (such as nitrogen, phosphorus, or both nitrogen and phosphorus) from wastewater.

    • What is secondary treatment?

      Secondary treatment involves the removal of biodegradable organic matter (both in solution and suspension) and suspended solids. Disinfection is also typically included in the definition of conventional secondary treatment.

    • What is Solid Retention Time (SRT)?

      SRT is the average time that activated sludge solids remain in the system. SRT is an important design and operational parameter for activated sludge processes.

    • What is stabilization in the context of wastewater treatment?

      Stabilization is the biological process by which organic matter in the sludge produced from primary sedimentation and biological treatment of wastewater is stabilized, typically by conversion into gases and cellular tissue. Depending on whether this stabilization occurs under aerobic or anaerobic conditions, the process is known as aerobic digestion or anaerobic digestion.

    • What is tertiary treatment?

      Tertiary treatment involves the removal of residual suspended solids (after secondary treatment), usually through granular filtration or microscreens. Disinfection is often part of tertiary treatment, and nutrient removal is frequently included in this definition.

    • What is the concept of critical flux in the context of MBR?

      In the MBR context, based on the definition, no fouling is observed below the critical flow, while fouling occurs above the critical flow.

    • What is the difference between suspended growth and attached growth processes?

      In suspended growth processes, microorganisms are kept in suspension within the liquid, while in attached growth processes (i.e., fixed film processes), microorganisms are attached to some inert medium (media), such as rocks, slag, or specific ceramic or plastic materials.

    • What is the purpose of aeration in a treatment system?

      There are two (2) main reasons for aeration:

      1) Provide dissolved oxygen (DO) to maintain a viable population of microorganisms for biological treatment.

      2) Keep the suspended solids (SS) in suspension.

    • What is the substrate in the context of biological treatment?

      In the context of biological treatment, the substrate refers to the organic matter (e.g., carbonaceous organic matter) or nutrients that are converted during biological treatment or that may be limiting the biological treatment process.

    • What type of pre- and post-treatment is required for MBR systems?

      The selection of pre- and/or post-treatment technologies depends on the quality of the feed water, discharge requirements, and application. Typically, screening is required before the MBR to protect the membrane surface from potential damage caused by hair clumps or debris.

    • What wastewater is comprised of?

      The composition of wastewater is a function of its source. Domestic sewage/municipal wastewater is typically comprised of pathogenic microorganisms, biodegradable organics, nutrients (such as nitrogen and phosphorous), suspended solids, and may contain toxic compounds that may be carcinogenic. Industrial wastewater usually contains higher organic concentrations (e.g., BOD, COD, TOC, etc), heavy metals, and suspended solids.

    • Why COD values are greater than BOD values?

      COD values are always higher than BOD values, as they capture biodegradable and non-biodegradable substances, while BOD involves only biodegradable substances.

  • Water Analysis

    • How can I determine if the membranes are contaminated or not?

      The propensity for membrane fouling is assessed by monitoring the pressure drop across the membranes, known as transmembrane pressure (TMP), and the recovery rate. High TMP values and a low recovery rate indicate that the membranes are dirty and need cleaning.

    • How can SRT be controlled in an MBR system?

      In an MBR system, no solids can pass through the membrane and hence the SRT is defined only by wasted solids. The SRT can be controlled by periodically discharge some of the solids (sludge) from the process.

    • What are anoxic processes?

      Anoxic processes are those in which nitrate (NO₃⁻) is biologically converted into nitrogen gas in the absence of oxygen (i.e., denitrification).

    • What are facultative processes?

      Facultative processes are biological treatment processes where organisms can operate in the presence or absence of molecular oxygen.

    • What are the advantages of MBR compared to conventional activated sludge processes (CAS)?

      What are the advantages of MBR compared to conventional activated sludge processes (CAS)?

      As a wastewater treatment technology, MBR (Membrane Bio Reactor) is considered superior to conventional activated sludge processes (CAS), where a membrane replaces the secondary clarifier to separate the effluent from the activated sludge. The main advantages of MBR technology over conventional activated sludge processes are:

      1.Smaller aeration tank and space requirements: Due to higher suspended solids concentrations and greater volumetric loading rates.

      2.Lower sludge production.

      3.Improved effluent quality: Due to membrane filtration.

    • What are the sources of wastewater?

      There are mainly two sources of wastewater:

      Domestic and non-domestic sewage.

      Domestic sewage includes all wastewater generated from residential communities, public restrooms, hotels, condominiums, restaurants, schools, hospitals, and other health centers. Non-domestic sewage involves industrial wastewater, stormwater, surface runoff, pool water, automotive garages, and cleaning centers.

    • What are the typical biological processes for wastewater treatment?

      Suspended-growth processes
      Attached-growth processes
      Combined processes
      Lagoon processes

    • What does advanced treatment refer to?

      Removal of dissolved and suspended materials remaining after normal biological treatment when required for various reuse applications.

    • What drives wastewater treatment?

      Human health protection
      Pathogens
      Chemicals
      Environmental Protection
      BOD and COD
      Nutrients (e.g., N and P)
      Metals
      Endocrine disrupting compounds (EDCs), pharmaceuticals, and personal care products (PPCP)

      Recover useful products
      Water (grey water, aquifer recharge, potable water)
      Treatment chemicals (e.g., lime)
      Energy (e.g., methane and hydrogen)
      Fertilizer

    • What is a typical sludge treatment method?

      Typically, anaerobic digestion (methanogenic treatment) is being implemented for sludge treatment. This can be performed under two different temperature conditions:

      Mesophilic (about 35°C)

      Thermophilic (50-60°C)

      It is critical to control the pH between 6.5 to 7.5 (for methanogens). The purpose of sludge treatment is to reduce the volume of waste activated sludge (WAS) for disposed. The process can generate both desirable gases (e.g., CH4) and undesirable gases (e.g., H2S).

    • What is advanced primary treatment?

      Advanced primary treatment refers to the enhanced removal of suspended solids and organic matter from wastewater, typically achieved through the addition of chemicals and/or chemical filtration.

    • What is Biological Oxygen Demand (BOD) and Chemical Oxygen Demand (COD)?

      BOD (Biological Oxygen Demand): BOD is the amount of oxygen required by aerobic microorganisms to decompose the organic material in a given water sample at a specified temperature over a certain period of time.

      COD (Chemical Oxygen Demand): COD is a measure of the oxygen required to oxidize both soluble and particulate organic matter in water using a strong oxidizing agent.

    • What is biological wastewater treatment?

      Biological wastewater treatment involves the removal of dissolved and particulate Biological Oxygen Demand (BOD) and the stabilization of organic matter present in the water using various microorganisms. These microorganisms are responsible for oxidizing dissolved and particulate carbonaceous organic matter into mineral constituents of CO₂ and H₂O, as well as additional biomass.

      v1 (material orgânico) + v2O2 + v3NH3 + v4PO43- → v5 (novas células) + v6CO2 + v7H2O

      Where vi= the stochiometric coefficient

      v1 (organic material) + v2O2 + v3NH3 + v4PO43- → v5 (new cells) + v6CO2 + v7H2O

      vi = stoichiometric coefficient.

    • What is nitrification and denitrification?​

      Nitrification: A two-step biological process by which ammonia (NH₄⁺) is first converted into nitrite (NO₂⁻) and then into nitrate (NO₃⁻).

      Denitrification: The biological process by which nitrate (NO₃⁻) is converted into nitrogen gas (N₂) and other final gaseous products.

    • What is preliminary treatment?

      Preliminary treatment involves the removal of constituents from wastewater, such as rags, sticks, floatables, sand, and grease, that can cause maintenance or operational problems in treatment processes and auxiliary systems.

    • What is primary treatment?

      Primary treatment involves the removal of a portion of the suspended solids and organic matter from wastewater.

    • What is secondary treatment with nutrients?

      Secondary treatment with nutrients refers to the removal of biodegradable organics, suspended solids, and nutrients (such as nitrogen, phosphorus, or both nitrogen and phosphorus) from wastewater.

    • What is secondary treatment?

      Secondary treatment involves the removal of biodegradable organic matter (both in solution and suspension) and suspended solids. Disinfection is also typically included in the definition of conventional secondary treatment.

    • What is Solid Retention Time (SRT)?

      SRT is the average time that activated sludge solids remain in the system. SRT is an important design and operational parameter for activated sludge processes.

    • What is stabilization in the context of wastewater treatment?

      Stabilization is the biological process by which organic matter in the sludge produced from primary sedimentation and biological treatment of wastewater is stabilized, typically by conversion into gases and cellular tissue. Depending on whether this stabilization occurs under aerobic or anaerobic conditions, the process is known as aerobic digestion or anaerobic digestion.

    • What is tertiary treatment?

      Tertiary treatment involves the removal of residual suspended solids (after secondary treatment), usually through granular filtration or microscreens. Disinfection is often part of tertiary treatment, and nutrient removal is frequently included in this definition.

    • What is the concept of critical flux in the context of MBR?

      In the MBR context, based on the definition, no fouling is observed below the critical flow, while fouling occurs above the critical flow.

    • What is the difference between suspended growth and attached growth processes?

      In suspended growth processes, microorganisms are kept in suspension within the liquid, while in attached growth processes (i.e., fixed film processes), microorganisms are attached to some inert medium (media), such as rocks, slag, or specific ceramic or plastic materials.

    • What is the purpose of aeration in a treatment system?

      There are two (2) main reasons for aeration:

      1) Provide dissolved oxygen (DO) to maintain a viable population of microorganisms for biological treatment.

      2) Keep the suspended solids (SS) in suspension.

    • What is the substrate in the context of biological treatment?

      In the context of biological treatment, the substrate refers to the organic matter (e.g., carbonaceous organic matter) or nutrients that are converted during biological treatment or that may be limiting the biological treatment process.

    • What type of pre- and post-treatment is required for MBR systems?

      The selection of pre- and/or post-treatment technologies depends on the quality of the feed water, discharge requirements, and application. Typically, screening is required before the MBR to protect the membrane surface from potential damage caused by hair clumps or debris.

    • What wastewater is comprised of?

      The composition of wastewater is a function of its source. Domestic sewage/municipal wastewater is typically comprised of pathogenic microorganisms, biodegradable organics, nutrients (such as nitrogen and phosphorous), suspended solids, and may contain toxic compounds that may be carcinogenic. Industrial wastewater usually contains higher organic concentrations (e.g., BOD, COD, TOC, etc), heavy metals, and suspended solids.

    • Why COD values are greater than BOD values?

      COD values are always higher than BOD values, as they capture biodegradable and non-biodegradable substances, while BOD involves only biodegradable substances.

  • Eletrox

    • How can I determine if the membranes are contaminated or not?

      The propensity for membrane fouling is assessed by monitoring the pressure drop across the membranes, known as transmembrane pressure (TMP), and the recovery rate. High TMP values and a low recovery rate indicate that the membranes are dirty and need cleaning.

    • How can SRT be controlled in an MBR system?

      In an MBR system, no solids can pass through the membrane and hence the SRT is defined only by wasted solids. The SRT can be controlled by periodically discharge some of the solids (sludge) from the process.

    • What are anoxic processes?

      Anoxic processes are those in which nitrate (NO₃⁻) is biologically converted into nitrogen gas in the absence of oxygen (i.e., denitrification).

    • What are facultative processes?

      Facultative processes are biological treatment processes where organisms can operate in the presence or absence of molecular oxygen.

    • What are the advantages of MBR compared to conventional activated sludge processes (CAS)?

      What are the advantages of MBR compared to conventional activated sludge processes (CAS)?

      As a wastewater treatment technology, MBR (Membrane Bio Reactor) is considered superior to conventional activated sludge processes (CAS), where a membrane replaces the secondary clarifier to separate the effluent from the activated sludge. The main advantages of MBR technology over conventional activated sludge processes are:

      1.Smaller aeration tank and space requirements: Due to higher suspended solids concentrations and greater volumetric loading rates.

      2.Lower sludge production.

      3.Improved effluent quality: Due to membrane filtration.

    • What are the sources of wastewater?

      There are mainly two sources of wastewater:

      Domestic and non-domestic sewage.

      Domestic sewage includes all wastewater generated from residential communities, public restrooms, hotels, condominiums, restaurants, schools, hospitals, and other health centers. Non-domestic sewage involves industrial wastewater, stormwater, surface runoff, pool water, automotive garages, and cleaning centers.

    • What are the typical biological processes for wastewater treatment?

      Suspended-growth processes
      Attached-growth processes
      Combined processes
      Lagoon processes

    • What is a typical sludge treatment method?

      Typically, anaerobic digestion (methanogenic treatment) is being implemented for sludge treatment. This can be performed under two different temperature conditions:

      Mesophilic (about 35°C)

      Thermophilic (50-60°C)

      It is critical to control the pH between 6.5 to 7.5 (for methanogens). The purpose of sludge treatment is to reduce the volume of waste activated sludge (WAS) for disposed. The process can generate both desirable gases (e.g., CH4) and undesirable gases (e.g., H2S).

    • What is advanced primary treatment?

      Advanced primary treatment refers to the enhanced removal of suspended solids and organic matter from wastewater, typically achieved through the addition of chemicals and/or chemical filtration.

    • What is advanced treatment?

      Advanced treatment refers to the removal of dissolved and suspended materials that remain after normal biological treatment, when necessary for various reuse applications.

    • What is Biological Oxygen Demand (BOD) and Chemical Oxygen Demand (COD)?

      BOD (Biological Oxygen Demand): BOD is the amount of oxygen required by aerobic microorganisms to decompose the organic material in a given water sample at a specified temperature over a certain period of time.

      COD (Chemical Oxygen Demand): COD is a measure of the oxygen required to oxidize both soluble and particulate organic matter in water using a strong oxidizing agent.

    • What is biological wastewater treatment?

      Biological wastewater treatment involves the removal of dissolved and particulate Biological Oxygen Demand (BOD) and the stabilization of organic matter present in the water using various microorganisms. These microorganisms are responsible for oxidizing dissolved and particulate carbonaceous organic matter into mineral constituents of CO₂ and H₂O, as well as additional biomass.

      v1 (material orgânico) + v2O2 + v3NH3 + v4PO43- → v5 (novas células) + v6CO2 + v7H2O

      Where vi= the stochiometric coefficient

      v1 (organic material) + v2O2 + v3NH3 + v4PO43- → v5 (new cells) + v6CO2 + v7H2O

      vi = stoichiometric coefficient.

    • What is nitrification and denitrification?

      Nitrification: A two-step biological process by which ammonia (NH₄⁺) is first converted into nitrite (NO₂⁻) and then into nitrate (NO₃⁻).

      Denitrification: The biological process by which nitrate (NO₃⁻) is converted into nitrogen gas (N₂) and other final gaseous products.

    • What is preliminary treatment?

      Preliminary treatment involves the removal of constituents from wastewater, such as rags, sticks, floatables, sand, and grease, that can cause maintenance or operational problems in treatment processes and auxiliary systems.

    • What is primary treatment?

      Primary treatment involves the removal of a portion of the suspended solids and organic matter from wastewater.

    • What is secondary treatment with nutrients?

      Secondary treatment with nutrients refers to the removal of biodegradable organics, suspended solids, and nutrients (such as nitrogen, phosphorus, or both nitrogen and phosphorus) from wastewater.

    • What is secondary treatment?

      Secondary treatment involves the removal of biodegradable organic matter (both in solution and suspension) and suspended solids. Disinfection is also typically included in the definition of conventional secondary treatment.

    • What is Solid Retention Time (SRT)?

      SRT is the average time that activated sludge solids remain in the system. SRT is an important design and operational parameter for activated sludge processes.

    • What is stabilization in the context of wastewater treatment?

      Stabilization is the biological process by which organic matter in the sludge produced from primary sedimentation and biological treatment of wastewater is stabilized, typically by conversion into gases and cellular tissue. Depending on whether this stabilization occurs under aerobic or anaerobic conditions, the process is known as aerobic digestion or anaerobic digestion.

    • What is tertiary treatment?

      Tertiary treatment involves the removal of residual suspended solids (after secondary treatment), usually through granular filtration or microscreens. Disinfection is often part of tertiary treatment, and nutrient removal is frequently included in this definition.

    • What is the concept of critical flux in the context of MBR?

      In the MBR context, based on the definition, no fouling is observed below the critical flow, while fouling occurs above the critical flow.

    • What is the difference between suspended growth and attached growth processes?

      In suspended growth processes, microorganisms are kept in suspension within the liquid, while in attached growth processes (i.e., fixed film processes), microorganisms are attached to some inert medium (media), such as rocks, slag, or specific ceramic or plastic materials.

    • What is the purpose of aeration in a treatment system?

      There are two (2) main reasons for aeration:

      1) Provide dissolved oxygen (DO) to maintain a viable population of microorganisms for biological treatment.

      2) Keep the suspended solids (SS) in suspension.

    • What is the substrate in the context of biological treatment?

      In the context of biological treatment, the substrate refers to the organic matter (e.g., carbonaceous organic matter) or nutrients that are converted during biological treatment or that may be limiting the biological treatment process.

    • What type of pre- and post-treatment is required for MBR systems?

      The selection of pre- and/or post-treatment technologies depends on the quality of the feed water, discharge requirements, and application. Typically, screening is required before the MBR to protect the membrane surface from potential damage caused by hair clumps or debris.

    • What wastewater is comprised of?

      The composition of wastewater is a function of its source. Domestic sewage/municipal wastewater is typically comprised of pathogenic microorganisms, biodegradable organics, nutrients (such as nitrogen and phosphorous), suspended solids, and may contain toxic compounds that may be carcinogenic. Industrial wastewater usually contains higher organic concentrations (e.g., BOD, COD, TOC, etc), heavy metals, and suspended solids.

    • Why and when should we treat wastewater?

      We should treat wastewater to:

      Eliminate pathogens

      Remove Chemicals

      Protect the environment

      Eliminate BOD and COD

      Remove nutrients (e.g., N and P)

      Remove heavy metals

      Eliminate endocrine-disrupting compounds (EDCs), pharmaceuticals, and personal care products (PPCPs)

      Recover useful products:

      -Water (e.g., graywater, aquifer recharge, potable water)

      -Treatment chemicals (e.g., lime)

      -Energy (e.g., methane and hydrogen)

      -Fertilizer

    • Why COD values are greater than BOD values?

      COD values are always higher than BOD values, as they capture biodegradable and non-biodegradable substances, while BOD involves only biodegradable substances.